PRIVACY POLICY

privacy

Heather Gagne ("Heather", "us", "our", or "we") values your privacy. In addition to valuing your privacy, we take precautions to ensure your data and information is both safe and secure. This privacy policy has been compiled to better serve those who are concerned with how their 'personally-identifiable information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally-identifiable information. Please see our Terms and Conditions for additional information about our general terms and policies.

What personal information do we collect?
When utilizing our site, you may be asked to voluntarily enter your name, email address, mailing address, demographic information (e.g., age, gender identification, racial identification, etc.), credit card information, as well as additional information in our surveys (if any) relevant and necessary for purposes involving the organizations, institutions, and/or teams we serve. We may also collect other details to help you with your experience on our site including your IP address, web requests, and clicking patterns on our site such as with Google Analytics.

When do we collect information?
We collect information from you when you visit our site, register on our site, fill out a form or enter information on our site, as well as when you communicate with us via email, phone, or other ways.

We may also collect information to provide us with feedback on our products or services.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic volume and patterns and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services (e.g., Google Analytics) that track this information on our behalf. To learn more about Google Analytics, please visit their Terms of Service and Privacy.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you choose to block or remove cookies, some features of the site may not work appropriately or be turned off.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, utilize the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To invite you to complete an assessment.
• To follow up with you after correspondence (live chat, email or phone inquiries).

You are entitled to delete your account at any time should you desire to stop utilizing our services.

How do we protect your information?
Heather Gagne adheres to strict ethical standards regarding the privacy and confidentiality of the data we collect. The information we collect from you on our assessment will only be disclosed, without notice, only if we are required to do so by law or in order to protect the personal safety of our users, clients, or public, if summoned by a court order or edict of law, or to defend our own rights or property.

Our website utilizes multiple methods to help ensure your information and data is secure. We provide daily scans for malware and other vulnerabilities to make your visit to our site as safe as reasonably possible. We utilize continuous security monitoring such as DNS, Whols change notification, spam list monitoring, as well as uptime monitoring.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your information. This includes using a Web Application Firewall (WAF) to prevent against SQL injection and DDoS attacks.

Despite these numerous attempts to keep your information safe, we cannot and do not guarantee the security of the personally-identifiable information you provide to us.

For your convenience, we may store your information for a reasonable period to serve its purpose or as long as the law requires.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally-identifiable information. This does not include Heather Gagne personnel, website hosting partners, and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. In the event we sell, merge, buy, or otherwise partner with another business entity, we may disclose your information to the partners of that business entity so that they can continue to serve you or inform you of ongoing products and services. Please note that we may not provide you with a notice prior to disclosure in cases such as these.

You can change your personal information by emailing us via our contact us form.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Although this site does not contain content that is generally unsuitable for children, this site is not designed nor does it specifically market to children under the age of 13 years old. In the event Heather Gagne has knowingly received information from someone under the age of 13 in violation of this policy, we will delete that information immediately.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

International Regulations
The E.U.-U.S. Privacy Shield Framework and the Swiss- U.S. Privacy Shield Framework were developed by the U.S. Department of Commerce and European Commission and Switzerland to guide organizations to comply with EU and Swiss data protection requirements involved when transferring personal data from the European Union and Switzerland to the United States. This framework was developed to protect the personal data of individuals in the EU and Switzerland and to provide these individuals the rights to access their personal data. Heather Gagne is committed to complying with the Privacy Shield Framework. Should there be a conflict between Heather Gagne's privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield Framework, you can visit the Privacy Shield's website found at:

https://www.privacyshield.gov/welcome. If you are concerned about our collection and use of your personal information or want to issue a personal complaint, you should first contact us to notify our data protection officer. If you have not received a timely response from us or if we have not addressed your concerns to your satisfaction, please visit American Arbitration Association for additional information or to file a complaint.

American Arbitration Association

The Privacy Shield Framework permits the transfer of personal information to third parties in limited and specific purposes if certain processes are taken to assure proper protections of a person's privacy and security. Though we may be liable for improper transfers of data to third parties, Heather Gagne will take all reasonable steps to require third-party groups to follow the principles established in the Privacy Shield Framework.

CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Change in Privacy Policy
In using this site, you agree to the terms outlined in this policy. We reserve the right to change this policy as needed. This Privacy Policy has been updated as of: November 7, 2019.

Contacting Us
If there are any questions or concerns regarding this privacy policy, or if you would like to withdraw your consent to use your PII, you may contact us via email. Please understand we may reject such requests that are unreasonable, impractical, risk the privacy of others, or require excessive technical expertise.